Shipping Policy

Shipping Policy — Ava's Rack

Order Processing

Every order is prepared with care to make sure it leaves us in perfect condition.

Please allow 1–3 business days for processing before your order ships. Orders placed over the weekend or on public holidays will begin processing on the next business day.

Delivery Time

Standard delivery typically takes 5–15 business days, depending on your location.

We work with reliable shipping carriers to make sure your order arrives safely and on time. Once your order ships, you'll receive an email with tracking information so you can follow it along the way.

Shipping Fees

We offer free shipping on all orders, with no minimum purchase required. Every order is delivered straight to your door at no extra cost.

How to Place an Order

  1. Pick the item(s) you'd like and add them to your cart.
  2. Head to checkout and double-check your shipping details.
  3. Choose your preferred payment method — all payments are processed through our secure, SSL-encrypted checkout.
  4. Once your order is placed, you'll receive a confirmation email for your records.

Delays & Availability

Delivery times may occasionally shift slightly during busy seasons or due to unexpected carrier delays. Our team keeps an eye on things and will update you if anything affects your order along the way.

Customer Care

Need help with your order, or have an urgent delivery request? Reach out to us anytime at info@avasrack.com — we're always happy to help.

Shipping Insurance

We want every order to arrive safely and in great condition — that's why we offer optional Shipping Insurance at checkout for extra peace of mind.

With Shipping Insurance added to your order, you're covered for:

Lost Packages If your order goes missing in transit or never arrives, we'll send a free replacement right away.

Damaged Packages If your package arrives damaged or opened, we'll replace the affected item(s) at no extra cost.

How It Works

  1. Add Shipping Insurance to your order at checkout.
  2. If something goes wrong, contact us within 7 days of delivery (or expected delivery date).
  3. Send us a photo (for damaged items) or your tracking details (for lost items).
  4. Once approved, we'll ship your free replacement right away.

What's Not Covered

  • Incorrect or incomplete shipping addresses entered at checkout
  • Packages marked as delivered but later stolen or taken by a third party
  • Delays caused by customs or the carrier itself